FAQs

What is this about a separate Admission Badge and Event Tickets?

There are two basic ways to structure conventions that feature gaming events. One is an all in price that includes a badge and gets you into most if not all of the conventions events; and the other is to set up event/game tickets as a separate transaction. We have chosen the latter because those who come and don't want to play in any scheduled events do not have to pay for events that they are not going to use. This is why our badge prices are lower than the vast majority of larger conventions. Second, if there is a small cost associated with a game ticket, that attendee is much more likely to show up for that game. So, when you attend Gamehole Con, your first step is to acquire a badge and that is possible once General Registration opens. Then, once General Event Registration opens, you can buy tickets to any games that have open seats. 

What are the Con hours?

For Thursday, Friday, and Saturday doors open at 7am and close at midnight. Finally, on Sunday doors open at 7:00 am and close at 6:00 pm. Event hours begin at 8am each day, closing at midnight Thursday, Friday, and Saturday. Event hours end at 6pm on Sunday. Registration and Event desk hours start at 7 am each day, and close at 8 pm Thursday, Friday, Saturday, and at 4pm on Sunday.

How can I add more merchandise to my registration after it has been purchased?

If you go to your User Profile page under the Attendance Record section you'll see your current year's badge listed. Click on "View Details" and then you'll see this year's badge listed. To add a shirt (or other cool swag) click on "Add Options".

How does the Wish List work?

On your wish list page, you can prioritize your wish list by ordering them from top to bottom in the way that has the most important, most wanted events at the top. This means that you can have overlapping events on your wish list, but you would clearly not be able to attend all of them, hence the prioritization. When the wish list processes, it will work its way down the list from top to bottom attempting to secure a ticket for each event in turn. If it fails to secure a ticket to any event in your wish list, it will simply record the reason why and move to the next event in your list. When all events have been attempted, you will be notified of which events you were able to temporarily claim, and for the ones that you were not able to claim, a reason will be returned to you so that you can make informed decisions (such as in the case of a higher priority event conflicting).

What are the Dealer Hall hours?

The Dealer Hall will be open Thursday, Friday, and Saturday 10:00am-6:00pm. Sunday the Dealer Hall is open 10:00am-4:00pm.

Can I still buy badges and game tickets after pre-registration has closed?

Yes. Registration, Games Desk and Will Call will open on Thursday morning at 7:00 am. We will not be set up to address game ticket exchanges or new registrations on Wednesday afternoon. We will be doing just Will Call for those who pre-registered. Registration will open up on Thursday morning for those who need a badge, need to buy game tickets and for those who need to exchange game tickets.

Can I buy game tickets on-line after the show starts so that I can avoid going to the Games Desk and standing in line?

Yes. This year at Gamehole Con, we'll be offering attendees the ability to purchase event tickets entirely online using our mobile website. Any attendee with a badge will be able to browse, search, and purchase tickets for events using your favorite mobile device, and sit down at the table with your virtual e-Ticket to show to the GM.

This service will open on Wednesday afternoon at 3:30 pm.

Can I exchange an event ticket I purchased for another event, or return a ticket?

Yes. On your account page you will see a list of the games that you are currently registered for. There is a link next to them that says "Return for X Credit" where X is the cost of the event. Just click on that, confirm that it's what you want to do, and the ticket will be released and a credit put on your account in the event that you find something else you'd like to play.

Can I add events to my friends wishlists / Can I add events to my wishlist for my friends / Can I submit my friend's wishlist for processing?

Yes, as long as they let you. On Your Relationships every friend has a Let them manage checkbox next to their name. When your friend ticks that box for you, you can look at their wish list, add to it, and submit it, the same way a parent can for a family member. It only works one way, and they can untick it whenever they want. You don't need to do any of this for family members, since you already manage those accounts. There's more in the Friends & Family section below.

Can I still submit events now that pre-registration is closed?

No. But you can always run anything that you like in Open Gaming. We also have a white board on which you can write your game details in the event you are looking for players.

Can I get a refund on badges or game tickets?

No. But we will issue you a credit for a returned badge or returned game tickets that you may spend on a future badge or future game tickets. The only limitation on this is that a request for a credit must be received before the close of Pre-Registration.

Will there be food carts again this year?

Yes. There will be a nice array of food carts located immediately outside of the convention center.

When can I buy things like Plushies, modules and Official Con shirts?

All retail sales (non admission badge and game tickets sales) will take place at the Gamehole Con retail booth in the Dealer Hall.

How many Special Events can I register for?

Each badge holder is limited to a maximum of 2 special events that they can register for.

Questions About D&D Adventurer's League?

Check out our D&D Adventurer's League Information page for information and who to contact.

Anything Else?

If your questions aren't answered here, feel free to drop us an email at contact@gameholecon.com.

Is there open gaming at Gamehole Con?

Yes. In fact it is promoted and celebrated. Not only do we have substantial open gaming space in the convention space itself, but we also have secured open gaming space in all of the surrounding hotels for open gaming as well. Beyond that, the magnificent Milwaukee Company of Gamers will once again be providing their amazing and expansive games library for our attendees to enjoy.

Friends & Family

What is the difference between a family member and a friend?

A family member is an account you create and look after. They don't have their own login or email address, so anything the site would send them comes to you instead. You buy their badge, you buy their tickets, and you manage their wish list. This is how most people handle kids, or a spouse who isn't going to log in.

A friend already has their own Gamehole Con account. You link up by invitation and you both have to agree to it. You each keep control of your own account. Being friends lets you see each other's schedule and buy a badge or tickets for each other, but it doesn't let you into their wish list unless they say so. More on that below.

How do I add a family member?

Go to Your Relationships and click Add a Family Member. All you need is a first and last name. There's no email address to enter, because you're the one managing the account. They'll show up under Family Members, and from there you can buy their badge, add event tickets for them, and build and submit their wish list.

How do I add a friend?

On Your Relationships, click Send Friend Request and enter your friend's email address. They'll get an email with a link to confirm. Once they click it, you'll each show up on the other's friend list. Any requests you've sent that haven't been accepted yet are listed as outstanding, and you can cancel one whenever you want.

Can I buy a badge or event tickets for a friend or family member?

Yes, for both. Anyone on your relationships list who doesn't already have a badge for this year can be added when you register, and you can buy event tickets for them too. It all goes into your cart and you pay for it together. Once somebody has their own badge for the year they'll stop showing up as an option, since nobody can hold two badges for the same convention.

Can I add events to a friend's wish list, or submit their wish list for them?

Yes, but only if they let you. On Your Relationships, every friend has a Let them manage checkbox next to their name. When your friend ticks that box for you, you can look at their wish list, add to it, and submit it, the same way a parent can for a family member.

It only works one way. Ticking the box next to a friend's name gives them access to your wish list. If you want access to theirs, they need to tick their own box. You can also untick it any time you like, and the access stops right away. You don't need to do any of this for family members, since you already manage those accounts.

My family member is old enough for their own account. Can I split them off?

Yes. On Your Relationships, click Split Accounts next to that family member and give us their email address. Their account becomes a normal one they log into themselves, and they keep their badge, tickets and history. You'll still be linked, just as friends instead of family.

How do I remove a family member or end a friendship?

Both work the same way. Go to Your Relationships and click Remove on that person's row. Ending a friendship just unlinks the two accounts. Nothing else about either account changes.

How Wish List Processing Works

How does wish list processing work?

Processing starts at the top of your wish list and works down, trying to get a ticket for one event at a time. Each event is checked on its own, against what you're holding right then: the events you're already registered for, the events you're running as a GM, and anything sitting in your cart. It doesn't look at the rest of your wish list. If it can get the ticket, the event goes into your cart. If it can't, we write down why and move on to the next one. One event failing never stops the rest of the list.

Every event that succeeds goes into your cart right away, so an event near the top of your list can end up blocking one further down that runs at the same time. That's what the ordering is for. You're telling us which one you'd rather have.

Processing happens in the background instead of instantly, so give it a few seconds and then check your cart. Submitting the same list twice won't get you two of anything, since anything you've already claimed is skipped.

What order are wish list events processed in?

The same order they're sitting in on your wish list page, starting at the top. Drag the rows around to reorder them and put what you want most at the top. Do that before you submit, because whatever order the list is in when you press the button is the order we use.

Why couldn't the system get me a ticket for an event?

We tell you the reason for every event that didn't make it. The common ones are:

• It sold out. There weren't enough seats left for the number you asked for.
• It overlaps something else. Either an event you're already registered for, something already in your cart (often a higher event from the same run), or an event you're running as a GM.
• You've hit the special event limit. Each badge holder can hold up to 2 special events.
• The event isn't available. It was cancelled, it hasn't been approved, or it already happened.
• Registration isn't open to that badge yet.
• It's only sold as part of another event. See the question about bundles below.

None of this counts against you. Anything that failed stays on your wish list, so you can move things around, drop whatever was in the way, and submit again.

Does putting an event on my wish list hold a seat for me?

No. A wish list just saves the event so you don't lose track of it. A seat isn't held until the event is in your cart, and even then it's only held for 120 minutes. If you haven't checked out by then the seat goes back to everyone else. Popular events can sell out before you get around to processing, so don't treat a wish list as a reservation.

What happens to an event that processes successfully?

It goes into your cart and comes off your wish list, and the 120 minute hold starts counting down. It isn't yours until you finish checking out.

What if the person doesn't have a badge yet?

We'll drop a Weekend badge in the cart for them, since nobody can hold event tickets without a badge. You'll see it mentioned in the results. Check out as normal, or swap it for a different badge type in your cart first if that's not the one you wanted.

Can I process wish lists for my whole family at once?

Yes. The wish list page shows your list plus one for each family member, and one for any friend who's given you access. Each has its own Process Wishlist button, and there's a Process All Wishlists button that runs every one of them. Each list is handled on its own, and everything that succeeds ends up in your cart to pay for together.

How do bundled or prerequisite events work when processing?

Some events are grouped together. If an event is bundled into a bigger one, you get it by claiming the parent event, and it comes along automatically. You can't claim it by itself. If an event has a prerequisite, you can only claim it when the required event is already registered, already in your cart, or claimed earlier in the same run. That's a good reason to put the prerequisite higher up your list.